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Listening is more than hearing. It is the ability to receive, attend to, interpret, and respond to verbal messages and other cues, in ways that are appropriate. It is estimated that people screen out or misunderstand the intended meaning or purpose of a message in over 70 percent of communications, making listening the biggest contributing factor to miscommunication. This workshop uncovers our natural approaches to listening and how they may be used effectively, or not, in our everyday interactions. Included is the Personal Listening Profile®, a self-directed learning instrument that helps people discover their preferred or most natural approach to listening as they gain insight into the different listening approaches of others.
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